Data deletion instructions

What information may be involved

Depending on how you contacted us, this may include message content, sender names and account or platform IDs, attachments sent to our companies’ Pages or phone numbers, conversation details, and TodsAI Studio account or workspace information.

How to make a request

Email office@todsai.com with the subject “Data deletion request”. Please include enough detail for us to locate the relevant information:

• The platform or channel you used (for example Messenger, Instagram, WhatsApp, email, website chat or Telegram).
• The company, Page or phone number you contacted, and the approximate date of the conversation.
• Your name and the sender name or account identifier used in the conversation, if known. Do not send passwords or unnecessary sensitive information.

What happens next

We will review the request and may contact you if we need more information to locate the data or confirm that we are responding to the right person. We aim to complete eligible deletion requests within 30 days after receiving the information needed to act. We will remove or de-identify information we can identify and control, where deletion is appropriate. Some copies may remain temporarily in backups or with platforms and providers, subject to their processes.

Information we may need to keep

We may retain information where required or permitted by law, for example to meet legal, accounting or tax obligations, establish or defend legal claims, maintain security, or keep a record that a request was handled. If we cannot delete some information, we will limit it to the applicable purpose and retain it only as needed.